Customer complaints

INFORMATION ON SUBMISSION AND PROCESSING OF CUSTOMER COMPLAINTS

Pursuant to Article 6 of the Law on Providing services in sector of tourism, Article 10, Paragraph 3 of the Consumer Protection Act, we inform service users that a written objection to the quality of contracted services can be submitted:

  • by sending a letter to the following address: Afitat travel d.o.o. , David cesta 26, 21420 Bol
  • via e-mail at: info@afitat-bol.com
  • directly in the office of Afitat travel d.o.o.

 

Comfirmation of received complaint will be sent without delay in writing.
Response to the complaint will be provided in writing no later than 15 days after the complaint was received.
Managing director: Jakov Okmažić